Cancellation and refund process

Updated 4 October 2026

A refund request or owner authorization is not a completed refund. Refund processing is recorded separately from payment and payout.

Eligible review paths

Merchant cancellation before acceptance, Admin rejection, confirmed non-delivery, community suspension before publication and owner-approved posting disputes can enter refund review. A captured payment after slot release is reviewed as a payment exception rather than a confirmed booking.

For an accepted campaign, report non-delivery only when the scheduled proof deadline has passed. The owner reviews evidence and the Admin response. Rejection of an alternate-slot proposal can be sent for full refund review.

Provider processing

The owner authorizes the eligible amount and separately submits the refund to Razorpay. The server verifies the original payment and uses the same refund request identity on retries. Final status is reconciled from verified provider events. Timing depends on the payment provider and receiving bank.

Payout stays blocked for an unresolved refund/dispute. Test refunds do not return real money. Contact Support with the campaign and payment ID to ask about a pending or failed refund.